Terms of use
Terms of use for the online store www.multipack.lv
These terms and conditions apply to purchases made through the online store www.multipack.lv (hereinafter referred to as the “Online Store”).
When purchasing goods from the Online Store, a contract is concluded between you and the seller SIA “Multipack”, registration number 40003216217, VAT registration number – LV 40003216217, legal address: “Mālkalni”, Vētras, Mārupes novads, LV-2167, Latvia, a distance contract (hereinafter referred to as the Distance Contract) is concluded. The terms and conditions of the Distance Contract are set out below.
By purchasing goods from the online store, you confirm that you have read and agree to the terms of the Distance Contract. If you wish to purchase goods from the online store, but after reading the terms and conditions of the Distance Contract, you decide that you do not agree with them, we invite you to place your order and receive the Goods at the office of SIA “Multipack”: “Mālkalni”, Vētras, Mārupes novads, LV-2167, Latvia.
1. TERMS USED IN THE DISTANCE CONTRACT
Withdrawal form – a standard form which, when completed and submitted to the Seller, allows the Buyer to exercise their right of withdrawal.
Advance invoice – a document prepared by the Seller and sent to the Buyer’s specified e-mail address, confirming the reservation of the Goods until payment is made, but for no longer than 3 (three) working days.
Distance contract – a contract concluded between the Seller and the Buyer via the online store for the purchase of goods, which defines the rights, obligations and responsibilities of the parties.
Online store – a website maintained by the Seller for the sale of goods on the Internet with the Internet address www.multipack.lv.
Customer – a natural person or legal entity’s authorized representative who visits the online store.
Contract – Distance contract.
Terms and Conditions – Terms and conditions of use of the Online Store and terms and conditions of the Distance Contract.
Order – a list of goods compiled by the Buyer, which the Buyer sends to the Seller via the online store, and based on which the Seller sends the Buyer an advance invoice and/or confirmation.
Seller – limited liability company “Multipack”, registration number 40003216217, VAT registration No. LV 40003216217, legal and office address: “Mālkalni”, Vētras, Mārupes novads, LV-2167, Latvia, e-mail: ishop@multipack.lv, telephone: (+371) 67 420 420.
Buyer – a natural or legal person acting on behalf of its representative who purchases the Goods by placing an order for the Goods in the Online Store.
Goods – products offered for purchase in the Online Store.
VAT – value added tax.
Registered customer – a Customer who has provided their data to the Seller by filling in the registration form in the Online Store.
Cooperation Agreement – an agreement concluded between the Buyer and the Seller, which is not concluded as a Distance Agreement using the Online Store.
Third party – any person who is not a party to the Distance Contract.
2. GENERAL PROVISIONS
2.1. The Buyer has the right to select and purchase goods in the online store both as a Registered Customer and without registering.
2.2. The Distance Contract is concluded (enters into force) when the Buyer has placed an Order in the Online Store and the Seller has sent a confirmation and/or Advance Invoice to the e-mail address specified by the Buyer.
2.3. This version of the Distance Contract terms and conditions is valid from September 11, 2017. The Seller is entitled to unilaterally amend, update and supplement the terms and conditions of the Distance Contract at any time without prior notice. When shopping in the online store, the Buyer is subject to the terms and conditions of the Distance Agreement that are in force at the time of ordering the Goods, therefore the Buyer must familiarize themselves with the terms and conditions of the Distance Agreement each time they place an Order.
2.4. If the Buyer uses the online store in violation of the terms of the Distance Contract or attempts to harm the stability or security of the online store, the Seller is entitled to restrict the Buyer’s use of the online store’s offers and/or cancel the Buyer’s registration without prior notice.
2.5. The Seller, by posting a relevant notice on the Internet store website multipack.lv, has the right to temporarily or permanently suspend the operation of the Internet store without prior notice to the Buyer, but fulfilling Orders that were received before the relevant notice was posted.
3. COMMERCIAL OFFERS AND WITHDRAWAL FROM THEM
3.1. In order to find out about the Seller’s latest offers, the Customer has the opportunity and right to register to receive news (commercial notifications). The Customer expresses their consent by entering and sending their e-mail address in the “Subscribe to news!” section of the online store or by making this selection when filling out the registration form in the online store.
3.2. The Customer has the right to refuse to receive further news (commercial communications) at any time by sending a message to ishop@multipack.lv or by using the link at the end of the commercial communication.
4. REGISTRATION
4.1. When purchasing a Product in the Online Store, the Buyer is offered to register by filling out a registration form. The information provided in the registration form is stored and used for all subsequent purchases made by the Buyer after the Buyer enters their user information into the online store database.
4.2. The Buyer shall provide the following information on the registration form:
4.2.1. Customer who is a natural person: first name, last name, e-mail address, address to which the Goods will be delivered, telephone number, other information relevant to the delivery of the Goods (e.g., special instructions, door code, etc.);
4.2.2. Customer who is a legal entity: representative’s first name, last name, company name (including company form, registration number, legal address, delivery address, contact information (e.g., phone number or email), bank name, bank account number.
4.3. Buyers who do not wish to register are offered the option of placing an order by providing the Seller with delivery information only.
4.4. The Buyer is responsible for ensuring that all data provided by the Buyer is true and complete. If the data of a Registered Customer changes, the Buyer must update it before placing an order.
4.5. The Seller is not liable for any losses incurred by the Buyer or third parties if the Buyer has provided incorrect or incomplete data.
4.6. When registering or placing an order for Goods, the Buyer must ensure that the e-mail address provided by the Buyer is accessible to the Buyer and that the Buyer can receive e-mail messages sent to it. After placing an Order, the Buyer undertakes to check the e-mail address provided to the Seller at least once a day.
4.7. The Seller shall not be liable if it has sent a confirmation and/or Advance Invoice to the e-mail address specified by the Buyer, but the Buyer has not received it.
4.8. Registered customers have the right to freely change or supplement their data or delete their registration in the online store at any time without additional agreement.
4.9. When registering in the online store, the Registered Customer creates their own individual username and password (access data) for placing orders. The Registered Customer undertakes not to disclose the access data to third parties. The Registered Customer is responsible for the storage of the access data and for any actions taken in the Online Store using their access data. Any person who joins the online store and places an order using the Registered Customer’s access data shall be considered by the Seller to be the Registered Customer.
4.10. If a Registered Customer loses or forgets their access data to the Online Store, the Registered Customer shall send a request for a new password to the Seller using the options available in the Online Store or by sending a request to the e-mail address: ishop@multipack.lv.
5. PERSONAL DATA PROCESSING
5.1. During your use of the online store, the Seller may collect and process information that includes personal data, such as your name, contact information, IP address, usage data, and other technical identifiers. We may also use cookies and similar tracking technologies to improve your experience, analyze traffic to the Online Store, and personalize content. Such processing is carried out in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
5.2. For detailed information on the collection, use, storage and protection of personal data, including how the Seller uses cookies, please see our Privacy Policy: https://www.multipack.lv/privatuma-politika/
6. PRICES OF GOODS
6.1. All prices for Goods in the Online Store are displayed in euros, including VAT. The cost of delivery of the Goods to the Buyer is not included in the price of the Goods.
6.2. The Seller is entitled to change the prices of Goods in the Online Store without prior notice. If the price of Goods in the Online Store is changed, the Goods shall be sold to the Buyer at the prices valid in the Online Store at the time of placing the Order.
7. ORDER PLACEMENT
7.1. When ordering a Product, the Buyer selects the Product from the online store catalog and, if the catalog indicates that the Product is “in stock,” clicks the “Add to cart” button, placing the selected Product in the “Shopping cart.”
7.2. If the Customer wishes to select other Goods, they can continue shopping by clicking on the “Continue shopping” button.
7.3. After the Customer has selected all the Products they wish to purchase, the Customer goes to the “Shopping Cart” section of the online store, where a list of all the Products selected by the Customer is displayed.
7.4. In the “Basket” section of the online store, it is possible to specify the required quantity of Goods, recalculate the price, empty the entire Shopping Basket, delete individual Goods from the Shopping Basket , return to the online store catalog, or place an Order (“Checkout”).
7.5. When choosing to place an Order (“Checkout”), the Buyer is offered the option of logging into the system as a Registered Customer using their login details or placing an Order without registering (providing only delivery information).
7.6. To complete the Order, the Buyer is asked to provide information about the desired payment method, delivery method and time, as well as other information relevant to the fulfillment of the Order (for example, if the Goods will not be received by the Buyer himself, but a Third Party, the Buyer shall identify the recipient of the Goods by indicating their name, surname, telephone number and/or address).
7.7. When registering for the first time, the Customer is offered the opportunity to subscribe to receive news (commercial communications) by e-mail.
7.8. After successful completion of the Order, the Buyer will receive confirmation of receipt of the Order and/or an Advance Invoice by e-mail. If necessary, before sending the confirmation and/or issuing the Advance Invoice, the Seller’s representative will contact the Buyer by telephone to confirm receipt of the Order and clarify the details of the Order. Considering that the restocking of Goods takes place several times a week, a situation may arise where the Goods selected by the Buyer are not available in the Seller’s warehouse at the time of placing the Order or are not available in sufficient quantities. If the Goods selected by the Buyer are not available or are not available in the required quantity, the Seller’s representative shall inform the Buyer thereof by telephone and offer to replace the selected Goods with equivalent Goods or agree on another delivery time for the Goods. After clarifying all circumstances, an advance invoice will be sent to the Buyer.
7.9. The advance invoice shall include the information required by the regulatory enactments of the Republic of Latvia, including information on: the Goods (name, article), quantity, unit price, delivery costs (if the Buyer has chosen delivery of the Goods rather than collection from the Seller’s office), total amount, value added tax amount, total payment amount, Buyer’s details and Seller’s details, including information about the Seller’s bank accounts to which the purchase price can be transferred.
7.10. If the Buyer has not received confirmation and/or an advance invoice by e-mail and if the Seller’s representative has not contacted the Buyer regarding the Order during business hours, but if the Order is placed on a working day after 4 p.m. or on a holiday, then on the next working day, the Buyer is invited to place the Order again or contact the Seller by e-mail at ishop@multipack.lv or by phone at (+371) 67420420.
7.11. The Order can also be placed by calling (+371) 67420420 during the Seller’s working hours – on working days from 8:30 a.m. to 5:00 p.m. and specifying the names of the required Goods. To place an Order by phone, the Customer must provide their first name, last name, address, phone number and email address. These terms and conditions of the Distance Contract shall, to the extent possible, also apply to Orders and purchases placed by phone.
7.12. The total amount of the Goods ordered must not be less than the minimum basket amount, which is EUR 19.99.
8. PAYMENT PROCEDURE AND TERMS
8.1. The Buyer may pay for the Goods in advance by bank transfer, paying the Advance Invoice sent electronically by the Seller, via internet banking, by payment card, in cash upon collection of the Goods at the Seller’s place of sale or from the courier, as well as by payment card at the place of sale.
8.2. The Buyer must pay the Advance Invoice no later than 3 (three) business days after receiving the Advance Invoice.
8.3. When paying the Advance Invoice, it is mandatory to indicate the Order/Advance Invoice number.
8.4. In order to ensure timely fulfillment of the Order, the Buyer is requested to inform the Seller if the payment for the Goods is transferred from a third party’s bank account or a bank account in another country, rather than from the Buyer’s bank account, by sending a payment order to the Seller’s e-mail: ishop@multipack.lv.
9. DELIVERY AND TRANSFER OF GOODS
9.1. The Goods can be collected free of charge at the Seller’s office premises – “Mālkalnos”, Vētrās, Mārupes novads, LV-2167, Latvia.
9.2. If the Buyer has chosen to receive the Goods at the Seller’s office, the Buyer must receive the Goods within 3 (three) working days after receiving notification from the Seller about the exact time of receipt of the Goods.
9.3. If the Buyer has indicated that they will pay for the Goods in cash, the Buyer must receive the Goods within 3 (three) working days after receiving notification from the Seller about the exact time of receipt of the Goods.
9.4. If, when placing the Order, the Buyer has indicated that they want the Goods to be delivered to the address specified by the Buyer, the Goods shall be delivered to the address specified by the Buyer, after agreeing the time of delivery of the Goods with the Buyer by telephone in advance.
9.5. Upon receipt of the Goods, the Buyer shall present an identity document and, if necessary, a power of attorney. The Seller has the right not to hand over the Goods to persons who cannot present the aforementioned documents.
9.6. The Buyer shall pay the delivery fee for the delivery of the Goods:
Delivery charges within Latvia:
purchases up to EUR 99.99 EUR 9
for purchases from EUR 100 free
9.7. If delivery of the Goods is not possible due to the Buyer’s fault or circumstances beyond the Seller’s control (e.g. the Buyer has provided an incorrect delivery address, the Buyer or his authorised representative cannot be found at the address provided, it is not possible to contact the Buyer at the specified time, the specified address cannot be accessed, etc.), the Goods are not sent again (except in cases where the Buyer pays an additional fee for the redelivery of the Goods), but the money for the Goods shall be refunded to the Buyer’s account from which the payment was made within 30 (thirty) days. Delivery costs shall not be refunded.
9.8. If the delivery of the Goods is delayed due to unforeseen circumstances beyond the Seller’s control, the Seller shall immediately contact the Buyer and agree on another delivery time.
9.9. Upon delivery of the Goods to the Buyer, the original invoice (delivery note) shall be issued. The Buyer or its authorized representative shall sign the delivery document upon receipt of the Goods, indicating any comments on the packaging and/or the Goods if any discrepancies or damage are found.
9.10. Upon delivery of the Goods, the Buyer shall be obliged to check the condition of the shipment and its compliance with the Order together with the Seller’s representative (courier).
9.11. If the Buyer finds that the packaging of the delivered shipment is damaged (the packaging label is torn, the packaging is damaged or there is other external damage), they must record this in the delivery document (in the Seller’s copy) at . Otherwise, the shipment shall be deemed to have been delivered properly and without damage.
9.12. If, upon receipt of the Goods, the Buyer finds that the shipment does not contain the correct quantity of Goods or that the delivered Goods do not correspond to the Order, and this is not indicated in the delivery document, the Buyer must immediately inform the Seller by sending a corresponding message to ishop@multipack.lv.
10. RIGHT OF WITHDRAWAL (FOR CONSUMERS). EXCHANGE AND RETURN OF GOODS
10.1. If the Buyer is a consumer within the meaning of the Consumer Protection Law (a natural person who expresses a wish to purchase, purchases or could purchase or use a product for a purpose that is not related to their economic or professional activity), the Buyer may exercise their right of withdrawal and unilaterally withdraw from the Distance Contract (purchase of goods in an online store) within 14 calendar days of receiving the Goods.
10.2. The Buyer may not exercise the right of withdrawal if the Goods delivered are manufactured according to the consumer’s specifications and in other cases provided for in regulatory enactments (see the Consumer Protection Law http://likumi.lv/doc.php?mode=DOC&id=23309 and the Regulations on Distance Contracts https://likumi.lv/doc.php?id=266462 ).
10.3. To exercise the right of withdrawal, the Buyer must complete and sign the Withdrawal Form attached to the delivery document (also available here), indicating all the necessary data, and send it to the Seller.
10.4. The Buyer shall return the Goods to the Seller (if delivered) within 7 (seven) days of sending the written withdrawal, delivering them to the Seller’s legal address at “Mālkalni”, Vētras, Mārupes novads, LV-2167, Latvia (on working days from 8:30 a.m. to 5:00 p.m.) or by post. The withdrawal may also be submitted together with the Goods.
10.5. The Seller shall refund the price of the Goods returned by the Buyer exercising their right of withdrawal within 30 (thirty) days of receiving the returned Goods, transferring the purchase price and delivery costs to the bank account specified by the Buyer. If the Buyer paid for the Goods in cash, the Seller shall refund the purchase price and delivery costs to the Buyer in cash, unless the Buyer has indicated in the Withdrawal Form that the purchase price may be refunded by bank transfer.
10.6. The Buyer is responsible for maintaining the quality and safety of the Goods during the withdrawal period. The Buyer shall be liable for any reduction in the value of the Goods if the Goods have been used in a manner that is not compatible with the principle of good faith, including use for purposes other than those intended for the determination of the nature or characteristics of the Goods.
10.7. The Seller has the right not to accept the Goods and to refuse the Buyer’s right of withdrawal, as well as not to refund the money paid by the Buyer for the Goods in the cases specified in Clause 22 of Cabinet Regulation No. 255 of May 20, 2014, including:
10.7.1. The Goods are worn out and/or damaged;
10.7.2. The Goods are not complete or are not in their original packaging, or their packaging is significantly damaged (except in cases where the consumer is unable to open the packaging without damaging it) in order to protect the Goods from damage or deterioration.
10.8. The goods must be undamaged, have not lost their appearance (labels must not be removed or damaged, protective films must not be torn, etc.) and must not have been used. The goods must be returned in their original packaging, in the same condition as they were received, together with the proof of purchase, warranty card (coupon) (if issued), instructions for use and other accessories.
11. PRODUCT QUALITY GUARANTEE AND VALIDITY PERIOD
11.1. All product characteristics and warranty periods are specified in the product description published in the online store for each product.
11.2. Product images are for informational purposes only. The Products shown in the images on the online store may differ from the actual sizes, shapes, and other parameters of the Products.
11.3. The color of the product in the photos may differ from the actual color of the product due to color reproduction issues on different monitors, camera settings, and other factors.
12. GOODS THAT DO NOT COMPLY WITH THE TERMS OF THE AGREEMENT
12.1. The Buyer (consumer) shall submit a claim regarding a product that does not comply with the terms of the contract, as well as the non-compliant Product itself, to the Seller in free form, indicating their name, surname, place of residence and contact information, as well as providing a description of how the non-compliance of the Goods manifests itself and attaching copies of documents confirming the transaction, as well as other documents supporting the application (if possible). The Buyer (consumer) shall submit such a Claim to the Seller in person at the Seller’s legal address “Mālkalni”, Vētras, Mārupes novads, LV-2167, Latvia (on working days from 8:30 a.m. to 5:00 p.m.) or send it to the e-mail address ishop@multipack.lv. The application will be reviewed in accordance with the procedure and within the time limits specified in the Consumer Rights Protection Law.
12.2. When returning or exchanging goods that are of good quality and correspond to the Buyer’s order, the delivery cost will not be refunded to the Buyer.
13. EXCHANGE OF INFORMATION
13.1. The Seller shall send all notifications and otherwise communicate with the Buyer using the e-mail address or telephone number provided by the Buyer in the registration form or in the Delivery Information.
13.2. The Buyer shall send all notifications and questions using the means of communication and addresses specified in the Contacts section of the online store.
14. OTHER PROVISIONS AND DISPUTE RESOLUTION
14.1. The Seller shall only be liable for direct losses incurred by the Buyer, i.e. losses that are the direct result of a breach.
14.2. In order to resolve consumer disputes out of court, the European Commission has established an online dispute resolution platform (ODR). The ODR platform is an alternative dispute resolution mechanism for consumers and is available at http://ec.europa.eu/consumers/odr/.
14.3. The online store operates in accordance with the regulatory enactments of the Republic of Latvia. Any disputes or disagreements arising from the use of the online store between the Seller and the Buyer shall be resolved through negotiations. If the Buyer and the Seller are unable to reach an agreement, disputes shall be settled in the competent court of the Republic of Latvia in accordance with the laws of the Republic of Latvia, unless international law provides for a different mandatory dispute resolution procedure.
14.4. The Seller has the right to change, amend or supplement the terms of use.
14.5. If any provision of these Terms of Use is contrary to law or becomes partially or wholly invalid for any reason, this shall not render the remaining provisions of the Terms of Use invalid.
